Privacy Policy
Alex Berry respects your privacy and is committed to protecting the personal information you provide when using our website or services.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and the choices you have regarding your information.
1. Information we collect
When you contact Alex Berry through our website, you may be asked to provide:
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First and last name
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Email address
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Phone number
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Description of your problem or requested service
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Type of service requested
You may also voluntarily provide additional information when communicating with us about a service.
Our website is operated through Wix. Wix may collect certain technical information through cookies and similar technologies. Our website also uses Google Analytics to help us understand website traffic and usage.
2. How we use your information
Information submitted through our website is used only for legitimate business purposes, including:
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Responding to your inquiry
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Communicating with you about a requested service
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Understanding the problem or service you are requesting
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Providing and managing services
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Preparing for a scheduled service
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Communicating with you regarding an existing or previous service
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Maintaining appropriate business records
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Addressing potential questions, disputes, or problems related to a service
We do not sell your personal information.
We do not use information submitted through our website to send unsolicited marketing messages to your email address or phone number.
Our marketing and promotional activities are primarily conducted through social media and other public-facing channels.
3. Website Forms and Submitted Information
Information submitted through forms on the Alex Berry website is transmitted to our business email account and is also stored within Wix.
Form submissions are accessible only to authorized Alex Berry personnel. Currently, Alex Berry is the only authorized individual with access to this information.
Information submitted through our forms is retained for approximately two years to assist with questions, service history, disputes, or other issues that may arise regarding a service.
After the applicable retention period, information may be deleted or otherwise disposed of when it is no longer needed.
4. Customer Information During IT Services
Because Alex Berry provides IT services, a service may sometimes require temporary access to information stored on a customer's computer or device.
With the customer's permission, Alex Berry may access or handle information such as:
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Files
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User accounts
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Passwords
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System settings
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Other information stored on the customer's device
Such access is performed only when reasonably necessary to complete the requested service and with the customer's permission.
Customer information encountered while providing an IT service is treated as private and confidential. Alex Berry does not intentionally collect or use customer information unrelated to the requested service.
Where possible, information is handled directly on the customer's device rather than being transferred to or stored on Alex Berry's own equipment.
5. Payment Information
Payments for Alex Berry services are processed in person through Square.
Alex Berry does not store customers' complete credit card or debit card information.
Payment information is handled and processed by Square according to Square's own privacy policies and terms. Questions regarding how Square collects, processes, or stores payment information should be directed to Square.
6. Cookies and Analytics
The Alex Berry website uses Wix and may use cookies and similar technologies to provide website functionality.
The website also uses Google Analytics to help us understand how visitors use the website, such as general traffic patterns and website activity.
These technologies may collect information such as browser type, device information, approximate location, pages visited, and other technical or usage information.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
Alex Berry uses third-party services to help operate the website and business, including Wix, Google Analytics, and Square.
These services may process information according to their own privacy policies and terms. Alex Berry does not control the privacy practices of third-party providers.
8. Information Security
Alex Berry takes reasonable measures to protect customer information from unauthorized access, use, or disclosure.
Access to information submitted through the Alex Berry website is currently limited to Alex Berry as the authorized individual.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
9. Information Deletion Requests
Customers may request that Alex Berry delete personal information associated with them.
A deletion request may be made by:
Email: alexberryit@gmail.com
Phone: (435) 553-9631
Upon receiving a valid request, Alex Berry will delete the customer's personal information that is eligible for deletion, subject to information that may need to be retained to satisfy legal, accounting, security, or other legitimate business requirements.
10. Children's Privacy
Alex Berry's services and website are intended for adults and businesses and are not directed toward minors.
We do not knowingly collect personal information from children through our website.
11. Changes To This Privacy Policy
Alex Berry may update this Privacy Policy from time to time as our website, services, or information practices change.
Any changes will be posted on this page, along with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to request deletion of your personal information, please contact:
Alex Berry
Email: alexberryit@gmail.com
Phone: (435) 553-9631
Alex Berry is committed to treating customer information responsibly and respecting the privacy of every customer.